Sweet and Sour Bakehouse is our family home. We ask that you respect our privacy and do not pass on our private address details to others without our permission or to arrive at our home without prior arrangement. Thank you for your understanding in this.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://sweetandsourbakehouse.co.uk/ website (the “Service”) operated by Sweet and Sour Bakehouse (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you have any queries about these please email us bakery@sweetandsourbakehouse.co.uk
Payment and Taxes
We accept online payment in a secure environment by credit or debit card using WooCommerce, you can view their privacy policy here. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
A contract between the customer and Sweet and Sour Bakehouse for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer’s statutory rights.
If we are unable to successfully process your credit card for your order, then we may notify you and cancel your order.
Prices and availability of goods are subject to change without notice.
Cancelling or Altering An Order
Due to all orders being made to order and production times for our products, if you would like to cancel or alter your order we will need to know by 6am on Thursday if pickup is on Friday and 6am on Friday if delivery day is Saturday. If you need to cancel or alter your order please call us on tel:+447568789492 or email us on bakery@sweetandsourbakehouse.co.uk, you will need to provide your name, order reference and the date of your order.
We may cancel any order, or part of an order (including any order that we have accepted) without any liability to you for that cancellation at any time if the requested products are not available; the delivery address is not in the area where we deliver; there is an error in the price or the product description on the website in relation to a product in your order; or that order has been placed in breach of these terms and conditions. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.
Returns/Refund Policy
We are only able to refund you if sufficient notice is provided to cancel your order prior to it going into production, please see above for cancelling an order.
We are unable to refund you if you fail to collect your bread and have not provided sufficient notice to cancel your order prior to it going into production. You are welcome to collect it the following day, give us a call on 447568789492 to let us know, but please note we cannot accept any responsibility for any deterioration to the products in these circumstances.
We do hope you are happy with your purchase, however, if upon collection of the products from the bakery you find that they are not those ordered by you, or the order is incomplete, or a product is in a damaged condition when you receive it please notify us immediately.
We cannot accept responsibility for damage caused to products after they are collected, for example if they are damaged during transit to your home.
We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste.
We will not accept the return of any products which have been purchased for any other outlet this the website.
If you have any complaints or queries concerning an order, or if you need more information on the bread or products we sell, or have any other queries please email bakery@sweetandsourbakehouse.co.uk
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However any description is for illustrative purposes and there may be small discrepancies in colour or size.
In the case of goods made to your special requirements, it is your responsibility to ensure the information you provide is accurate.
Your Use of the Website
You must provide us with true and accurate information, for example your name, email, telephone number, and other requested information.
It is your responsibility to create a password for your account and that you do not disclose your password to anyone else or keep it in an insecure place.
You may not use contact information provided on the website for unauthorised purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the website or to surreptitiously intercept any system, data or personal information from the website. You may not attempt to gain unauthorised access to any portion or feature of the website by hacking or any other illegitimate means.
You have permission to electronically copy and print hard copies of pages from the website solely for personal, non-commercial purposes related to placing an order or shopping within the website.
Termination
Sweet and Sour Bakehouse may suspend or terminate your account and your right to use the services made available through the website in the event that it determines or has reasonable grounds to suspect that you are in violation of the site terms.
Notwithstanding any of these site terms that may suggest otherwise,Sweet and Sour Bakehouse reserves the right, without notice and at it’s sole discretion, to terminate your right to use this website for any reason at all, and to block or prevent future access to and use of the website by you. In the event your right to use this website is terminated, these site terms still apply.
Disclaimer & Limitations of Liability
While Sweet and Sour Bakehouse uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Sweet and Sour Bakehouse will not be responsible for any errors or omissions or for the results arising from the use of such information.
Sweet and Sour Bakehouse will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website for any indirect, special or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Sweet and Sour Bakehouse has been expressly advised of the potential loss.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Intellectual Property
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Sweet and Sour Bakehouse or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Sweet and Sour Bakehouse or to copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Sweet and Sour Bakehouse. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sweet and Sour Bakehouse shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.